DELIVERY AREA

We currently ship only to addresses within the United Kingdom.

PROCESSING AND DISPATCH

Ready-made items are normally dispatched within five working days after we accept your order. Working days are Monday to Friday, excluding bank holidays. This is a dispatch estimate, not a guaranteed delivery date. Delivery timing begins after dispatch and depends on the delivery service used.

Delivery charges and available services are shown at checkout. Please check that your delivery address is complete and correct before placing your order.

CUSTOM BAGS

Custom bags are arranged individually. Email goosewellstudio@outlook.com to discuss the design, materials, price and expected turnaround. We will confirm the agreed details in writing before accepting a custom order.

CANCELLING A READY-MADE ORDER

For most ready-made goods bought online, you may cancel without giving a reason within 14 days after the day you receive the goods.

To cancel, email goosewellstudio@outlook.com with your name, order number and a clear statement that you wish to cancel. You may also use the model cancellation wording below, but you do not have to:

“To Goosewell Studio, 4 Goosewell Park Road, Plymstock, Plymouth, PL9 8RA. I give notice that I cancel my contract of sale for the following goods: [goods]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Date: [date].”

After telling us that you are cancelling, you must return the goods within 14 days. Please pack them securely and obtain proof of posting. For a change-of-mind return, you are responsible for return postage.

REFUNDS FOR CHANGE-OF-MIND RETURNS

For a valid cancellation, we refund the price paid plus the cost of our least expensive standard delivery option. We do not refund any additional amount paid for an upgraded delivery service.

We may reduce the refund if handling has gone beyond what would reasonably be allowed in a shop and has reduced the value of the goods. We may wait until we receive the goods back, or evidence that you sent them, whichever occurs first. The refund will be made to the original payment method within the applicable legal timescale.

CUSTOM-MADE OR PERSONALISED ITEMS

A change-of-mind return is not normally available for an item made to your specifications or clearly personalised for you. We will identify this before accepting a qualifying custom order. This exception does not affect your rights where goods are faulty, damaged, incorrect or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, faulty, incorrect or not as described, email goosewellstudio@outlook.com as soon as possible with your order number and details of the problem. Photographs may help us understand the issue. Where a return is required because an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy and pay reasonable return costs in accordance with your statutory rights.

RETURN ADDRESS

Goosewell Studio
4 Goosewell Park Road
Plymstock
Plymouth
PL9 8RA
United Kingdom

Please contact us before returning anything so that we can identify and process your return correctly.